Patient Accounts Receivable Management add-on Service

Patient Accounts Receivable Management add-on Service

Our primary goal is to help your staff collect at the time of service. We will actively pursue all patient balances and contact the patient multiple times with requests for prompt payment.

However, It can take anywhere from six (6) months to a year, depending on the size and scope of your patient accounts receivable issues before they are in line with industry standards. We are not a collection agency.

All Features of the Patient Accounts Receivable Management add-on Service

Patient Ledger Audits

By request, we can audit a patient ledger for accuracy. Often we find that errors have occurred in previous EOB posting, which cause inaccuracies in your patient balances. There is a cost for this service. Patient ledgers are reviewed for origin of balance and we research transactions up to two years prior.

Custom Letters Requesting Payment

Patients that have outstanding balances–that you have deemed to be accurate–will receive three customized letters from us demanding payment. The purpose is to prompt the patient to call your office for clarification and make payment arrangements for their patient accounts receivable balances with you. All patient correspondence is available for client review.

Patient Phone Calls

Patients with outstanding balances that have ignored statements will receive a series of three phone calls along with the customized letters. The goal is to alert the patient of the issue and contact the office to pay their balance.

Clean Bad Debt From Aging Report

When an account is deemed noncollectable, the office is advised, and the patient accounts receivable balance is then transferred to a collection agency–if desired by the office. We either write off the account or facilitate the collection agency transfer based on your office’s desires. Regardless of the outcome, we actively manage all of your collectible receivables to ensure accurate accounts receivable reporting.

Electronic Statements

Statements are sent electronically through your management software on a weekly or monthly basis, according to your preference.

Daily & Weekly Accountability Reports

Daily emails and weekly summaries are sent to the doctor that describe who we have contacted, how many letters have been sent, how many phone calls were made, how much money has been collected, current patient accounts receivable balances, and who left the office without paying any of their portion. This information will help your office manager better manage the front desk staff, thus improving patient portion collections at the time of service.

Our Patient Accounts Receivable Management add-on Service Fees

There is a fixed price for this service with a variable cost increase for collection letters or statements which require postage and handling. The fix base price is based on your total office collections for the month. The more you are collecting, the larger the office and the greater the work load. All services above are included with each of these tiered price levels. The following schedule applies:

Small
sized dental office

If the office’s total collections are under $40k/month

The base price is

$500 / month

Medium
sized dental office

If the office’s total collections are between $40k and $100k/month

The base price is

$750 / month

Large
sized dental office

If the office’s total insurance collections are between $100,000 and $150,000/month, the progressive tier fee is

$1050 / month

Enterprise
sized dental office

If the office’s total insurance collections
are over $150,000/month, the progressive tier fee is

$1400 / month

*Please contact us for pricing if your office is collecting over $200,000/month.

Any Technical Questions?

You might be wondering if your practice management software is compatible with our service, what if any I.T. requirements are necessary, or whether or not we handle your money. These and other technical questions are answered in our FAQ.

Any Technical Questions?

Core Product: Dental Insurance Billing Service

The Patient Accounts Receivable Management add-on Service cannot be purchased without enrolling in the Dental Insurance Billing Service. However, the Dental Insurance Billing Service can be purchased separately without the Patient Accounts Receivable Management add-on Service.

Optional Product: eAssist Dental Medical Billing Add-on Service

$199.00 startup fee, $25.00 per medical claim filed, and $15 per medical preauthorization filed.

eAssist will file your medical claims for eligible dental services with the medical carriers. Your eAssist team will follow up on the medical claims and post the payments. No minimum monthly fee.

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